Sale: £16 off the Jointwell wrap. £49 instead of £65.
STOP SETTLING

For Joint Pain, Stiffness, and Letting One Knee Run Your Day

Knee, shoulder or elbow. The warmth everyone tells you helps, held at the temperature you set for a full thirty minutes. A wheat bag comes out scalding and it’s a cold lump by minute ten.

Take your day back£49, was £65. Free tracked UK delivery.
Free tracked UK delivery 90-day returns, postage paid 2-year UK warranty UK support, 9am to 5pm
A woman in her sixties sitting by the garden doors with the Jointwell wrap strapped over one knee, her hand resting on the controller and a cup of tea on the table beside her.
41,382 UK customers ★★★★★ 4.6 from 1,204 reviews

I set it to 45 and it stays at 45. That's the whole difference from the hot water bottle.

Sarah L. ★★★★★
41,382UK customers
4.6from 1,204 reviews
★★★★★ Trustpilot widget here — third-party proof outperforms on-page reviews for cold traffic

Will it help what you've got?

Two taps and a straight answer, including the case where warmth is the wrong thing for you.

Customer story. Paula, 65, in her own words.

I was going up the stairs on my hands and knees.

Photo neededPaula at the bottom of her stairs, hand on the bannister. Not smiling at camera. The story is evidence only if there's a face attached to it.
Paula at home in Wetherby. She ordered in March.

Not every day. But often enough that I'd stopped being surprised by it. For a year before that I'd told myself it was just stiffness, you get to sixty-five and things creak, and then I noticed I'd started going up sideways, one foot at a time, and I couldn't remember deciding to do that.

After the stairs it was the chair. You work out how you're getting up before you've even sat down. Then the car, and that pause before you put your weight on it, hoping nobody's watching. Then the garden, which got away from me completely. Then sleep.

Nobody warns you how small your life gets while you're busy managing it.

What the GP could do, and what she couldn't

I went eventually. Everyone did their best. Eight minutes, wear and tear, very common, paracetamol and keep it moving. The physio letter took ten weeks. Six sessions and a sheet of exercises for the landing carpet, and by session four I'd stopped and neither of us mentioned it.

The injection worked. Properly worked. For about ten weeks. Then one morning it was back, and they can only do that a few times a year, and had I thought about a replacement. Referred, not booked. Nobody says how long the list is. I looked it up and wished I hadn't.

None of it is anyone's fault. The GP has eight minutes, the physio has six sessions, the surgeon has a list. It's just that nobody's job is to get you up the stairs this month.

What I tried while I waited

  • The wheat bag. Helped for ten minutes. Then I was back at the microwave for the fourth time that night.
  • The creams. Warm on the skin, nothing in the joint, and it came off on my trousers.
  • The physio. Lovely woman. Six sessions, then a ten-week wait to be seen again.
  • The paracetamol. Takes the edge off. I didn't want to be on it every day for the rest of my life.

None of it failed because my knee was too far gone. It failed because every single one of them gives you warmth that fades.

I found this in a Facebook group for osteoarthritis. I was sceptical, I'd already tried the lot. Then I saw the ninety-day trial. If it doesn't work, send it back. So I thought, go on then. What is there to lose.

Get the Jointwell wrap£49, was £65. Free tracked UK delivery.
Free tracked UK delivery 90-day returns, postage paid 2-year UK warranty UK support, 9am to 5pm

Three things the cupboard can't do

Targeted warmth and massage, held on the joint for a full thirty minutes.

Setting the heat level

It holds the level you set

Pick a level and it stays there for the whole half hour, instead of starting hot and fading like a wheat bag. Most people sit at 45 to 50°C and never move off it.

Start low, wear it over clothing, and only go higher if it stays comfortable. The full range is in the specifications below.

The massage function

Gentle massage, running alongside

Three strengths, or none at all. It runs at the same time as the warmth, so you aren't holding anything on or rubbing anything in.

This is the part a hot water bottle can't do at any price.

Cordless, strapped on, with a 30-minute timer

Strapped on, cordless, off by itself

It stays where you put it while you walk to the kettle. No wire, no socket, no sitting still. At thirty minutes it switches itself off, so it can't be left running.

Nothing else in the cupboard does all four: holds a level, massages, straps on cordless, and switches itself off. That's the difference.

How to use it

Four buttons and a number. Susan's daughter set it up once and she's managed on her own since.

1
Photo neededHands plugging a USB-C cable into the wrap. Show it's the same cable as a phone charger. That's the reassurance.

Charge it

USB-C, the same cable as most phones. The panel shows the battery level.

A full charge covers about four sessions for most people.

2
Photo neededStrapping it round the knee over thin trousers, seated on the edge of a bed. Hands and strap in focus.

Strap it on and pick a level

Over clothing rather than bare skin. Start at level 1 or 2 and only go higher if it stays comfortable.

The extension strap in the box takes it round a shoulder or up to an elbow.

3

Get on with your morning

It's cordless, so it comes to the kettle with you. After thirty minutes it switches itself off.

Most people do it first thing, with the first cup, before the stairs.

Get the Jointwell wrap£49, was £65. Free tracked UK delivery.
Free tracked UK delivery 90-day returns, postage paid 2-year UK warranty UK support, 9am to 5pm

What the NHS says about heat

Not us. Published guidance, with the source so you can read it yourself.

Heat applied to the affected area can be very effective in reducing pain.

nhs.uk, on easing joint stiffness at home

Heat-pack guidance says apply warmth for 15 to 20 minutes. A hot water bottle holds useful warmth for 20 to 30 minutes, a microwaved wheat bag about 30. The dose in your cupboard is roughly right. It's the delivery that runs out.

NHS and manufacturers' heat-pack guidance

Knees, shoulders and elbows sit under thin skin with little muscle or fat around them, so they lose warmth faster than the rest of you and hold it worst. Cold hands, cold nose, cold knees.

Cite a named anatomy or physiology source here, or delete the citation line and let this stand as plain copy. A citation you can't produce is worse than none.

NICE, which writes the guidance the NHS follows, puts exercise, weight management and information first for osteoarthritis. We're not a substitute for any of that. Warmth is what people use to get moving in the morning so they can do the rest.

NICE guideline NG226 (2022). Read it

Jointwell is a comfort device. It is not a medical treatment and does not cure, treat or prevent any condition. Keep doing what your GP and physio have told you to do.

Get the Jointwell wrap£49, was £65. Free tracked UK delivery.
Free tracked UK delivery 90-day returns, postage paid 2-year UK warranty UK support, 9am to 5pm

Paula's twelve weeks

In her own words. One person's experience, not a typical result.

Week 1

Properly warm, right into the joint. The squeezing I wasn't expecting, like someone's hands. It felt good while it was on. I'd had nice before, though.

Week 3

I'd started doing it first thing, on the edge of the bed with the radio on. The mornings weren't as stiff. I put it down to the weather.

Week 5

I went up the stairs with the washing and didn't hold on. I only noticed at the top. I stood there a bit.

Week 8

I did the borders in the garden. Not all of them. But you could tell from the kitchen window.

Week 12

Thirty minutes, first thing, same as brushing my teeth. My sister asked what I'd been doing differently.

Paula's not the only one

Customers with an order on file, in their own words.

★★★★★

I set it to 45 and it stays at 45. That's the whole difference from the hot water bottle I used before, which was lovely for 20 minutes and then a cold lump. Half an hour on my shoulder after lunch and I'm not stiff reaching for the top shelf.

Sarah
Sarah, 64HarrogateVerified buyer
★★★★★

Bought it for my knee, ended up using it on my shoulder more. The strap holds it in place so I can sit with a cup of tea and forget it's there. My physio said heat and gentle massage was worth trying and this does both without me holding it on.

Margaret
Margaret, 68YorkVerified buyer
★★★★★

No cable, which matters more than I expected. I wear it in my chair by the window and don't have to sit near a socket. A charge lasts me 4 sessions. It's not a cure, my knee is 70 years old, but getting down the stairs first thing is better than it was.

Linda
Linda, 71RiponVerified buyer
★★★★☆

I wear it over my trousers while I do the crossword and it's warm enough to feel through the fabric. The massage is firmer than I expected and you can turn it down. Only thing I'd say is the strap takes a minute to get right the first time.

Brenda
Brenda, 66SkiptonVerified buyer
★★★★★

I'm not good with gadgets and I was worried. There are four buttons and a number. Up, down, that's it. My daughter set the timer for me once and I've managed on my own since. I've ordered two more for my sister and neighbour.

Susan
Susan, 69IlkleyVerified buyer
★★★★☆

It does what it says on the heat and I have kept it. The battery is the one thing I would flag: two and a half sessions on the highest setting, not the four I was expecting. I charge it overnight now and it is a non-issue, but I would rather have known.

Pauline, 67OtleyVerified buyer
Get the Jointwell wrap£49, was £65. Free tracked UK delivery.
Free tracked UK delivery 90-day returns, postage paid 2-year UK warranty UK support, 9am to 5pm

Our offer

One payment. Everything in the box, delivered free, and ninety days to decide.

The Jointwell wrap in grey, three-quarter view, with the touch controller reading 30 minutes
The wrap from the side, open, showing the black breathable mesh lining and the two adjustable straps
The wrap laid flat, outside and inside: the grey outer with the controller, and the mesh inner face with its two strap ends
Close-up of the touch controller: the LED display reading 45 degrees Celsius, with the plus and minus keys for heat and vibration

Ninety days to decide.

If your knee is no better by month three, post it back for the full price. We pay the postage, and the ninety days start the day it lands on your mat.

The specifications, if you want them
Heat
Five levels, 45 to 65°C, held for the session. Most people use 1 or 2.
Massage
Three strengths, or off
Timer
30 minutes, then it switches itself off
Weight
360 g
Size
46 cm across, 30 cm tall, 55 cm strap span
Battery
3000 mAh, charged over USB-C
Testing
CE, EMC Directive 2014/30/EU, independent lab, November 2024. Not a medical device.
One size. Fits a knee, a shoulder or an elbow.
How many?
Which size?
How many braces?

Measure round the middle of your knee with your leg straight. No tape measure? A length of string against a ruler does the same job. Between two sizes, take the larger one. If it's wrong when it arrives, the 90 days covers a swap and we pay the postage both ways.

  • The Jointwell wrap£65
  • Shoulder and elbow extension strap£9 Free
  • USB-C charging cable£6 Free
  • Warm-up routine card, large print£3 Free
  • 2-year warranty and 90-day trialIncluded
Total value£83
You pay£49
Free tracked UK delivery 90-day returns, postage paid 2-year UK warranty UK support, 9am to 5pm
  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Klarna
  • Maestro
  • Mastercard
  • Shop Pay
  • Union Pay
  • Visa

Questions people ask before they buy

Straight answers. If yours isn't here, ring us.

Isn't this just a heating pad with extra steps?

A heating pad gives you heat that fades, or heat that ties you to a wall socket. Jointwell holds whichever level you pick for a full 30 minutes. It adds vibration massage at three strengths, straps on so it stays put, and runs cordless in any chair in the house.

When will it arrive?

We ship in batches direct from the maker rather than holding stock in a UK warehouse, which is most of the reason this costs £49 instead of £89. The next batch goes out Thursday and most orders arrive within 7 to 10 working days, occasionally up to 14. Every order is tracked and we email you the link the moment it leaves us.

Your 90-day trial starts the day it arrives, not the day you order, so the wait doesn't eat into it. The morning routine, if you add it, is emailed within the hour.

Does the copper in the brace do anything?

No, and we'd rather say so. Copper-threaded supports have been tested against identical ones without copper and they perform the same. Companies have been fined for claiming otherwise. It's a copper-coloured knit, and that's all it is.

What does do something is the compression. A snug knit holds the joint steady, keeps warmth in, and gives you a bit more sense of where the leg is when you're on uneven ground. That's worth £19 to a lot of people. The metal in the thread isn't.

Will it work for me? My joints have been like this a long time.

It isn't a cure and we won't pretend otherwise. Nobody can promise what it'll do for your joint. What we can promise is warmth at the level you choose, held for thirty minutes, with massage alongside it. The 90-day trial is there so your own knee gets the deciding vote rather than our copy.

Will it fit me?

One size, 46 cm across and 30 cm tall, with a 55 cm strap span. It fits either knee, and the extension strap in the box takes it round a shoulder or up an arm to the elbow. If it doesn't fit you, the 90-day trial covers a full refund and we pay the return postage.

The wrap measures 46 cm across with a 55 cm strap span
Is it safe? Will it burn me?

Heat can burn skin if it's too hot, held too long, or used by someone who can't feel it properly. So: start at level 1 or 2, wear it over clothing rather than bare skin, and only go higher if it stays comfortable. Every session ends itself after 30 minutes, so it can't be left running, and you can stop it at any point.

Don't use it while asleep, over broken skin, or on a joint that's hot, red and swollen. If you have diabetes, circulation problems, reduced feeling in your skin, or you're under medical care for that joint, ask your GP before using any heat product. If the skin goes red and stays red after you take it off, that level is too high for you.

How do I know this isn't another Facebook gadget?

Fair question, because this market is full of them. There's a UK returns address, UK support on a landline, a 2-year warranty, and a 90-day trial where we pay the postage back. We're a registered UK company and the number is in the footer. The reviews on this page are from customers with an order on file, in their own words. Junk sellers can't afford the guarantee.

Can I use it after a knee replacement?

Ask your surgeon or physio first, and follow what they say. Many people are told heat is fine once the wound has fully healed, but that's their call, not ours. If they say yes, most people use it as the warm half hour before their exercises.

How do I charge it, and how long does a charge last?

It charges over USB-C with the cable in the box, the same cable as most phones. It has a 3000 mAh battery, which most people find covers about four sessions. The panel shows the battery level.

Who shouldn't use it?

Anyone who's been told to avoid heat on that joint. If you have diabetes, circulation problems, reduced feeling in your skin, a pacemaker, an unhealed wound or a joint that's hot, red and swollen, talk to your GP before using any heat product. Don't use it while asleep, over broken skin, or on a child. If you're pregnant or under medical care for the joint, ask first. It's a comfort device, not a treatment, and your GP's word beats ours.

What happens if I send it back?

Email us within 90 days of delivery. We send you a UK returns address and a postage label. Post it back, and we refund what you paid in full once it arrives. You don't pay the postage and you don't have to give a reason, though we'd like to hear it.

Get the Jointwell wrap£49, was £65. Free tracked UK delivery.
Free tracked UK delivery 90-day returns, postage paid 2-year UK warranty UK support, 9am to 5pm
£4990 days, postage paid
Get the wrapFree UK delivery
Vela Goods Ltd, company no. [XXXXXXXX], registered in England and Wales. [Registered address].

Your right to cancel: under the Consumer Contracts Regulations 2013 you can cancel any order within 14 days of delivery for any reason. Our 90-day trial extends that, and we pay the return postage. Nothing here affects your statutory rights.

If you have diabetes, circulation problems or reduced skin sensation, check with your GP before using any heat product.

© 2026 Jointwell is a trading name of Vela Goods Ltd