Your order
Track my order
Every Jointwell order ships tracked, free, and we email you the tracking link the moment it leaves us. If you've got that number, you can check it here.
Look up a tracking number
It's in your dispatch email — usually a mix of letters and numbers, something like YT2340821266099999.
This checks our tracking page, which follows the parcel across the shipping company and its UK courier once it reaches the UK.
The easiest way
Your dispatch email has a View your order link. That opens your order status page with live tracking already attached — no numbers to copy.
Haven't had a dispatch email yet?
We dispatch within 1–3 working days. Until it leaves us there's no tracking number to give you — so if you ordered recently, that's all this is.
How long it usually takes
Orders usually arrive within 7–10 working days of ordering, occasionally up to 14. Delays are rare, but customs or busy periods can occasionally add a few days.
Tracking hasn't moved in a few days
This is normal mid-journey. Parcels often scan on leaving, then not again until they reach the UK. If nothing has changed for more than seven days, email us and we'll chase it from our end.
Think it's lost?
Get in touch and we'll sort it — that's ours to fix, not yours to chase. Contact us with your order number and we'll take it from there.
Still stuck?
Tell us your order number and we'll find it.
If you can't find the email, don't have the number, or something looks wrong, write to us. We can look up the order from your name and email address alone.