The details
Shipping policy
We ship to United Kingdom addresses only. Delivery is free and tracked on every order — no minimum spend, and nothing added at checkout.
How long it takes
- Dispatch: 1–3 working days
- Delivery once shipped: 4–7 working days
- Most orders arrive within 7–10 working days of ordering, occasionally up to 14
Orders placed on a Friday or over a weekend are dispatched from the next working day. Delays are rare, but customs checks or busy periods can occasionally add a few days.
Tracking
We email your tracking link the moment the order ships. You can also check it any time on our Track my order page, or through the View your order link in your confirmation email.
If your tracking hasn't moved
This is normal mid-journey — parcels often scan on leaving, then not again until they reach the UK. If nothing has changed for more than seven days, email support@sajdastool.co.uk and we'll chase it.
If your order doesn't arrive, or arrives damaged
This is ours to resolve, and it costs you nothing. Under the Consumer Rights Act 2015 goods remain our responsibility until they are delivered to you. If a parcel is lost or arrives damaged, contact us and we will replace it or refund you in full. Please allow the full 14 working days before we treat a parcel as lost, as late deliveries usually turn up.
Addresses
Please check your delivery address at checkout. If you spot a mistake, email us straight away — we can usually correct it before dispatch, but not afterwards. We can't refund parcels delivered correctly to an address supplied incorrectly.
Where your order ships from
Stock is held and dispatched by our supplier. That's why delivery takes 7–10 working days rather than next day — we'd rather tell you that plainly than promise something faster.
Contact
Sajda · support@sajdastool.co.uk · a person replies within one working day, usually the same day.